We aim to dispatch all regular orders within 48 business hours, if there is a delay, we would let you know. For pre-order items, please allow up to 8 weeks for delivery. When ordering an item on pre-order, you will receive an email with a notification.
All purchases will be shipped with our signature boxes. Shipments are arranged via UK Royal Mail or Airsure / International Signed For at dispatch point in the UK. A shipment confirmation email will be sent to you after the order has been shipped.
*Due to certain regulations we cannot ship any jewellery products into Russian Federation.
** For outside the EU the customer is responsible for all customs charges. Please note not all European countries are part of the EU.
CLICK & COLLECT
This is available for our Boxpark Shoreditch London store and our St Christopher's Place London store. Choose which store you would like your order to be delivered to at the checkout stage. All click & collect deliveries will be available in store from either Tuesday 6pm or Friday 6pm, depending on when you place the order. All click & collect deliveries in December will be delivered to our stores every day. Once your order is available in store, you will be notified by email. It is necessary to show the order number and the ID of the person who collects the parcel. All orders left and not collected after 14 days will be sent back to our warehouse.
|Delivery||Order Before||Delivery Time||Cost|
|Saturday Next Day||2pm||Saturday||£12|
|Click & Collect - London stores||1pm||3-5 days||FREE|
|Same Day Central London - Zone 1||2pm||Same Day||£25|
|Orders OVER £100||2pm||5-7||FREE|
|Orders OVER £100||2pm||5-15||FREE|
*All shipments are made on UK business day only.
All orders both UK and international are delivered by Royal Mail. Astrid & Miyu can accept no responsibility for packages that are signed for by someone other than the addressee. Only Next day delivery can be tracked at every stage.
For further information regarding this please email: [email protected]
MISSING OR DAMAGED ITEMS
Please check your order as soon as you receive it. If your order is not as expected, please contact our Customer Care Team as soon as possible with your order confirmation number to hand.
email: [email protected] phone: 02083963538
TRACKING YOUR ORDER
Tracking your order
All our deliveries are sent via Royal Mail, Only express delivery and next day delivery can be tracked. If you would like to track your order for whatever reason, please email us at [email protected] and we can provide the necessary information for you.