DELIVERY

We aim to dispatch all regular orders within 48 business hours, if there is a delay, we would let you know. For pre-order items, please allow up to 8 weeks for delivery.

All purchases will be shipped with our signature boxes. Shipments are arranged via UK Royal Mail for all UK orders. A shipment confirmation email will be sent to you after the order has been shipped.

All international orders are now shipped via different international couriers, ensuring a faster delivery and more reliable.

*Due to certain regulations we cannot ship any jewellery products into Russian Federation.

** For outside the EU the customer is responsible for all customs charges. Please note not all European countries are part of the EU.

For all international orders, please write the full address in English at the checkout.

DELIVERY OPTIONS

Delivery Order Before Delivery Time (working days) Cost
United Kingdom      
Standard 12pm 3-5 FREE
Express 12pm 1-2 £5
Next Day 12pm 1 £9
Saturday Next Day 12pm Saturday £12
Europe      
Standard 12pm 3-7 £5
Orders OVER £100 12pm 3-7 FREE
International      
Express 12pm 1 to 3 £12
Orders OVER £120 12pm 1 to 3 FREE

*All shipments are made on UK business day only.

CLICK & COLLECT

When ordering online, there's an option to 'collect at store' at the checkout. This service is available for both of our London stores and when selecting this, your order will be sent directly to your chosen stores. Once it's arrived in store, you will receive an email to notify you and please bring ID on collection.

To find out more about our stores, please visit our store page.

PLEASE NOTE

All orders both UK and international are delivered by Royal Mail. Astrid & Miyu can accept no responsibility for packages that are signed for by someone other than the addressee. Only Next day delivery can be tracked at every stage.

For further information regarding this please email: [email protected]

MISSING OR DAMAGED ITEMS

Please check your order as soon as you receive it. If your order is not as expected, please contact our Customer Care Team as soon as possible with your order confirmation number to hand.

email: [email protected] phone: 02083963538

TRACKING YOUR ORDER

Tracking your order

All our deliveries are sent via Royal Mail, Only express delivery and next day delivery can be tracked. If you would like to track your order for whatever reason, please email us at [email protected] and we can provide the necessary information for you.