DELIVERY

We aim to dispatch all regular orders within 48 business hours, if there is a delay, we would let you know. For pre-order items, please allow up to 8 weeks for delivery. When ordering an item on pre-order, you will receive an email with a notification.

All purchases will be shipped with our signature boxes. Shipments are arranged via UK Royal Mail or Airsure / International Signed For at dispatch point in the UK. A shipment confirmation email will be sent to you after the order has been shipped.

*Due to certain regulations we cannot ship any jewellery products into Russian Federation.

** For outside the EU the customer is responsible for all customs charges. Please note not all European countries are part of the EU.

CLICK & COLLECT

This is available for our Boxpark Shoreditch London store and our St Christopher's Place London store. Choose which store you would like your order to be delivered to at the checkout stage. All click & collect deliveries will be available in store from either Tuesday 6pm or Friday 6pm, depending on when you place the order. All click & collect deliveries in December will be delivered to our stores every day. Once your order is available in store, you will be notified by email. It is necessary to show the order number and the ID of the person who collects the parcel. All orders left and not collected after 14 days will be sent back to our warehouse.

DELIVERY OPTIONS

Delivery Order Before Delivery Time Cost
United Kingdom      
Standard 2pm 3-5 FREE
Express 2pm 1-2 £5
Next Day 2pm 1 £9
Saturday Next Day 2pm Saturday £12
Click & Collect - London stores 1pm 3-5 days FREE
Ireland      
Standard 2pm 3-5 FREE
Europe      
Standard 2pm 5-7 £5
Orders OVER £100 2pm 5-7 FREE
International      
Standard 2pm 5-15 £8
Orders OVER £100 2pm 5-15 FREE

*All shipments are made on UK business day only.

PLEASE NOTE

All orders both UK and international are delivered by Royal Mail. Astrid & Miyu can accept no responsibility for packages that are signed for by someone other than the addressee. Only Next day delivery can be tracked at every stage.

For further information regarding this please email: [email protected]

MISSING OR DAMAGED ITEMS

Please check your order as soon as you receive it. If your order is not as expected, please contact our Customer Care Team as soon as possible with your order confirmation number to hand.

email: [email protected] phone: 02083963538

TRACKING YOUR ORDER

Tracking your order

All our deliveries are sent via Royal Mail, Only express delivery and next day delivery can be tracked. If you would like to track your order for whatever reason, please email us at [email protected] and we can provide the necessary information for you.