Before contacting our support team, we have put together a number of frequently asked questions for you to try and assist you with any queries you might have. If you need further support, please email us at [email protected]

Is there A&M shop I could visit?

What material are Astrid & Miyu jewellery made of?

How do I care for my A&M jewellery?

Can you do gift wrapping?

How do I know my ring size?

How do I use my gift vouchers and coupon codes?

Can I shop without creating an account?

How long will it take for my order to arrive?

Do you ship to my country?

Can I track my parcel?

What do I do if the goods I ordered haven't arrived?

How will my jewellery be packed?

How do I pay for my order?

What should I do if I have problems placing my order?

When would I be charged for my order?

What if I change my mind about the product?

Can I return earrings?

What if I have received wrong item or an item is missing?

How can I find about new collections and exciting offers?

Can I shop and save with Astrid & Miyu?