Concession Manager - Selfridges London

Job Title: Concession Manager

Salary: Competitive depending on experience + Product Allowance + Bonuses

Location: Selfridges London

Astrid & Miyu is a young London based contemporary British jewellery brand, which embraces class and edge.

Since launching in 2012, we’ve quickly gained cult status among fashion editors, influential bloggers and celebrities. Our pieces are featured in top UK publications such as Grazia, Vogue, Stylist, Marie Claire and Elle. Celebrities such as Georgia May Jagger, Pippa Middleton, Rochelle Humes, Zara Martin and Katie Piper have been spotted wearing our pieces. Digital influencers such as Lydia Millen, Hello October, In the Frow, EJ Style are all fans of the brand.

We are a growing brand with many exciting initiatives coming up in the near future. Since our Piercing Studio launched with amazing success, we are in need of more colleagues to join our retail team.

Learn more about us here

Or visit our instagram @astridandmiyu

Job responsibilities

You will be working as a Concession Manager in Selfridges London. You will have an opportunity to learn and gain training.

  • Recruiting, training, supervising and appraising staff
  • Organising Rotas and Holidays
  • Assign responsibilities to store staff
  • Assisting and hosting Team meetings
  • Management meetings
  • Managing budgets
  • Maintaining statistical and financial records
  • Dealing with customer queries and complaints
  • Overseeing pricing and stock control
  • Maximising profitability and meeting sales targets, including motivating staff to do so
  • Ensuring compliance with health and safety legislation
  • Liaising with head office
  • Liaising with Selfridges management
  • Managing and training store staff
  • Keeping paper work tidy and completed within deadlines
  • Bringing ideas and effort to achieve store target
  • Improving team customer service to be extraordinary
  • Selling Astrid & Miyu product
  • Make sales efficient by proper understanding of the product and services
  • Greeting and assisting customers, giving advice and guidance
  • Replying to customer's queries via phone or email and supporting and training staff to do so
  • Being responsible for cash and card payments, as well as dealing with customers’ returns
  • Responsible for accurate recording of cash and takings
  • Assisting with running our piercing studio, maintain standards alongside our piercing manager
  • Monthly & weekly store reports
  • Managing the sales team
  • Keeping track and ensuring team record KPI’s
  • Sorting deliveries, updating stock levels
  • Keeping up to date with promotions
  • Responsible for security and safety within the store
  • Creating a loyal customer base
  • Keeping store tidy and clean at all times
  • Occasionally supporting A&M team in the head office, or other stores or popups

    We are looking for someone who is:

    • Customer focused, people skills and the ability to successfully multi-task are essential.
    • Enthusiastic and hard working.
    • Passionate about the Astrid & Miyu brand.
    • A team player.
    • Good IT and numeral skills.
    • Verbal communication skills.
    • Teamworking skills.
    • Organisational skills.
    • Resourcefulness.
    • Confidence.
    • Commercial awareness.
    • Excellent in customer services.
    • Fluent in spoken and written English.
    • Previous retail experience is an advantage.
    • Able to work efficiently and independently.
    • Excellent communication skills.
    • Responsible and punctual.
    • Flexible and confident.
    • Able to motivate a team.
    • Caring and supportive.
    • Drive for success.
    Application Process

    • Send your CV to along with any relevant information.
    • Please indicate in subject of email ‘Concession Manager – [your name]’.
    • Short listed candidates will be contacted within a week of application for interviews.
    Job Conditions

    • Must be able to commute to our London stores.
    • Working week days and weekends.