Store Manager - London

Commerciality and Business Focus

• Maximise store profitability and meet sales targets
• Confidently evaluate all commercial information and generate ideas to improve performance
• Implement and drive store and company initiatives
• Effectively monitor all controllable costs in line with company expectations
• Compile monthly & weekly reports and communicate relevant information in a timely manner
• Ensure your team are fully aware of targets and overall performance of the concession
• Keep up to date with company promotions and business focuses

People

• Recruit and retain talented individuals to join your team
• Train your team to the highest standard and engage them in company initiatives, including team meetings and on-the-job learning
• Provide strong leadership, acting as a role model and brand ambassador
• Delegate tasks and responsibilities appropriately
• Manage your team’s personal development and encourage them to take ownership of their career progression

Customer Service and Product

• Deliver outstanding service and motivate and inspire your team to create a memorable customer journey
• Handle all customer queries effectively and efficiently, including sales, returns and complaints
• Continuously improve and update your own and the team’s knowledge of products and services, using this to engage with customers, giving advice and guidance
• Establish a personal connection with new and existing customers, in order to build a loyal customer base
• Provide regular feedback and coaching to your team to maintain excellent service levels

Store Operations

• Manage staffing in your store, ensuring appropriate coverage at all times and that holidays are taken in line with business needs
• Practice effective stock control and accurate pricing of stock
• Attend management and team meetings as necessary
• Ensure compliance with Health and Safety legislation, creating a safe working and customer environment
• Liaise with Head Office teams and Centre Management, demonstrating clear and proactive communication
• Maintain organised back of house areas and appropriate record keeping
• Responsible for accurate recording of cash and takings
• Collaborate in the running of our piercing studio alongside the Piercing Manager
• Maintain impeccable housekeeping and visual standards of the concession
• Responsible for security within the concession and compliance with centre policies
• Receive and process deliveries in a timely and efficient manner, ensuring any stock discrepancies are addressed and corrected
• Occasionally supporting the head office team, other stores and popups
• Monitor operational efficiencies within the team to maximise productivity
• Work to agreed timescales and meet deadlines

We are looking for someone who is:

• Customer focused with excellent people skills.
• Enthusiastic and hard working.
• Passionate about the Astrid & Miyu brand.
• A collaborative team player.
• Proficient with technology and strong numeracy skills.
• An excellent communicator across all mediums.
• Exceptionally organised, possessing attention to detail and the ability to successfully multi-task.
• Highly resourceful and able to work autonomously.
• A confident leader who inspires and motivates others to do their best.
• Commercially aware and able to contribute ideas.
• Fluent in spoken and written English.
• Previous retail experience advantageous.
• Responsible and punctual.
• Flexible and adaptive.
• Caring and supportive.
• Self-motivated and driven to achieve results.