TERMS & CONDITIONS
The term ‘Astrid & Miyu’, ‘ Astrid and Miyu’, ‘astridandmiyu.com’, ‘us’ or ‘we’ refers to the Astrid & Miyu ltd. Our company registration number is 07787278. The term ‘you’ or ‘customer’ refers to the user or viewer of our Website or the person buying or requesting services and / or products from Astrid & Miyu ltd.
The following terms and conditions will apply between you and Astrid & Miyu, when you buy an item from astridandmiyu.com or from our trunk show.
The content made available to you on or through this Website remains the property of Astrid & Miyu ltd. or its licensors and is protected by copyright laws and treaties around the world. All such rights are reserved.
You may store, print and display the content supplied solely for your own personal use. You may not copy, publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise without prior consent from us.
TERMS OF SALE
By placing an order you are offering to purchase a product and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. We aim to dispatch all items within 48 business hours (provided they are in stock).
Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts and as a result are the only people entitled to transact through this site. Any other individuals who are unable to perform legally binding contracts are prohibited from ordering goods using this site. If you do not qualify please do not use this site.
--Order: When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.
--Contract: When you place an order and make a full payment, you will receive an email acknowledging a receipt of your order. This is not an Order Acceptance from Astrid & Miyu. Our acceptance of your order will take place on the despatch to you of the products ordered. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
--Pricing: The prices payable for goods that you order are as set out in our Website. Delivery costs will be charged in addition. All of our prices are in the British Pound Sterling and you will be billed in British Pound Sterling. We try to make every effort to ensure that all items are described and priced accurately. In the event that a product is listed at an incorrect price due to a typographical error, we will not process your order and will instead alert you immediately to the actual price of the goods. You will then have the option to proceed at this updated price or cancel. We will only process any such order with your authority.
--Discount Codes: We may from time to time offer promotional discount codes (either directly or via third parties) which may apply in respect of any, or certain specified, purchases made though this Website. Such codes may only be applied to purchases of full-price items and cannot be used in conjunction with any other offer or discounts.
--Delivery: We aim to dispatch all orders within 48 business hours. We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. All orders both UK and international are delivered by Royal Mail. Astrid & Miyu can accept no responsibility for packages that are signed for by someone other than the addressee. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is somebody to sign for and take delivery of the goods from the delivery service used (if required). For delivery & returns policy please click here. You will become the owner of the goods you have ordered when they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by email to [email protected] of the problem within 7 working days of the delivery of the goods in question. In the event that Astrid & Miyu delivers a greater quantity of goods than ordered, it is the responsibility of a customer to notify the company of such error.
If you do not receive goods ordered by you within reasonable time of the specified delivery date on which you ordered them, we shall have no liability to you unless you notify us by email or telephone at our contact address of the problem within 14 days of the date on which you ordered the goods. If you notify us of a problem under this condition, our only obligation will be, at your option either:
--to make good any shortage or non-delivery; or
--to refund to you the amount paid by you for the goods in question in whatever way we choose.
Same as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause above.
We cannot be held responsible for any delays once the goods have left us and are in possession of the courier or Royal Mail.
No responsibility is assumed for any computer, telephone, cable, network, satellite, electronic or Internet hardware or software malfunctions, failures, connections, availability or garbled or jumbled transmissions, or service provider / Internet / web site / use net accessibility or availability, traffic congestion, or unauthorized human intervention. Though the above causes are not exhaustive & changes to the same can or will be made at the sole discretion of Astrid & Miyu when required without giving notice or any form of communication to Loyalty scheme members as individuals or groups.
THIRD PARTY LINKS
We may include hyperlinks on this Site to other Websites or resources operated by parties other than Astrid & Miyu, including advertisers. Those links and resources provided by third parties are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent by email to our contact address at [email protected] and all notices from us to you will be displayed on our Website.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Each and every transaction carried out is deemed to be completed within the United Kingdom and therefore shall be governed by and interpreted in accordance with English Law. The terms of this charter (and any dispute, controversy, proceedings or claims of whatever nature in relation to them) shall be governed and interpreted in accordance with English Law and the English Courts shall have exclusive jurisdiction in relation thereto.
The above Terms & Conditions constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Astrid & Miyu. Any waiver of any provision of the Terms & Conditions will be effective only if in writing and signed by a Director of Astrid & Miyu.
EVENTS BEYOND OUR CONTROL
We will not be in breach of this Agreement or otherwise liable for any delay in performance if to the extent that any delay or failure is due to circumstances beyond its reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
LOYALTY POINTS TERMS
Customers will be automatically entered into Astrid & Miyu Loyalty Programme once they create an Astrid & Miyu account and place their first order. Further, by accepting the loyalty points, each customer agrees to release and hold harmless Astrid & Miyu, its licensees, affiliates, subsidiaries, merchant partners, advertising and promotion agencies and their respective directors, officers, employees, representatives and agents from any and all liability for any injuries, loss or damage of any kind to person, including death, and property, arising in whole or in part, directly or indirectly, from acceptance, use or misuse of the loyalty discounts or participation in any Loyalty Programme related activity.
LOYALTY POINTS ELIGIBILITY
Astrid & Miyu reserves the right at its sole discretion to modify, suspend or cancel the Loyalty Programme, without notice for any conduct that we, in our sole discretion, believe is in violation of acceptable usage of our Loyalty Programme. We also reserve the right to revoke reward points if we feel the participant has tried to abuse the Loyalty Programme in any way.
We reserve the right to change these Terms & Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Terms & Conditions have been changed. If you do not agree to any change to the Terms & Conditions then you must immediately stop using the Website.
We make no representations or warranties about the accuracy completeness or suitability for any purpose of the information and related graphics published on our Website. From time to time our site may contain technical inaccuracies or typographical errors.
Astrid & Miyu ltd. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this Website, then you can be assured that it will only be used in accordance with this privacy statement.
INFORMATION THAT WE COLLECT AND HOW WE USE IT
When you register to use our Website we need to know your name, postal address and email address. We may also ask you to provide your date of birth and other relevant information relevant to customer surveys and/or offers. We require this information to understand your needs and provide you with a better service.
To process an order we also need your credit card number and expiry date, plus any security details that the credit card processor may require. This process takes place in a secure environment where your details cannot be accessed by anyone. We are currently using PayPal to process all transactions.
We may use aggregate information and statistics for the purposes of monitoring Website usage in order to help us develop the Website and our services. These statistics do not include information that can be used to identify any individual. From time to time we may provide some information to external agencies for research and analysis purposes. No personal information regarding your account is passed to these agencies.
You warrant that the personal information which you are required to provide when you register with us is true, accurate, current and complete in all respects. If any of the information that you have provided to Astrid & Miyu ltd. changes, or if you wish to cancel your registration, please notify us of the relevant change or cancellation by emailing customercare&astridandmiyu.com. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use. All unathorized and faulty usage will be noted and accounts deleted.
We are committed to ensuring that your information is secure. We will not collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct them promptly.