TERMS & CONDITIONS

DEFINITION

The term ‘Astrid & Miyu’, ‘ Astrid and Miyu’, ‘astridandmiyu.com’,  ‘us’ or ‘we’ refers to the Astrid & Miyu ltd. Our company registration number is 07787278. The term ‘you’ or ‘customer’ refers to the user or viewer of our Website or the person buying or requesting services and / or products from Astrid & Miyu ltd.

GENERAL INFORMATION

Welcome to our Website. If you continue to browse and use this Website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Astrid & Miyu’s relationship with you in relation to this Website. If you disagree with any part of these terms and conditions, please do not use our Website.

The following terms and conditions will apply between you and Astrid & Miyu, when you buy an item from astridandmiyu.com or from our trunk show.

PRIVACY POLICY

Our privacy policy which sets out how we will use your information, can be found here. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

INTELLECTUAL PROPERTY

The content made available to you on or through this Website remains the property of Astrid & Miyu ltd. or its licensors and is protected by copyright laws and treaties around the world. All such rights are reserved.

You may store, print and display the content supplied solely for your own personal use. You may not copy, publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise without prior consent from us.

TERMS OF SALE

By placing an order you are offering to purchase a product and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. We aim to dispatch all items within 48 business hours (provided they are in stock).

Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts and as a result are the only people entitled to transact through this site. Any other individuals who are unable to perform legally binding contracts are prohibited from ordering goods using this site. If you do not qualify please do not use this site.

--Order:  When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

--Contract: When you place an order and make a full payment, you will receive an email acknowledging a receipt of your order. This is not an Order Acceptance from Astrid & Miyu. Our acceptance of your order will take place on the despatch to you of the products ordered. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

--Pricing: The prices payable for goods that you order are as set out in our Website.  Delivery costs will be charged in addition. All of our prices are in the British Pound Sterling and you will be billed in British Pound Sterling. We try to make every effort to ensure that all items are described and priced accurately. In the event that a product is listed at an incorrect price due to a typographical error, we will not process your order and will instead alert you immediately to the actual price of the goods. You will then have the option to proceed at this updated price or cancel. We will only process any such order with your authority.

--Discount Codes: We may from time to time offer promotional discount codes (either directly or via third parties) which may apply in respect of any, or certain specified, purchases made though this Website. Such codes may only be applied to purchases of full-price items and cannot be used in conjunction with any other offer or discounts.

--Delivery: We aim to dispatch all orders within 48 business hours. We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. All orders both UK and international are delivered by Royal Mail. Astrid & Miyu can accept no responsibility for packages that are signed for by someone other than the addressee. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is somebody to sign for and take delivery of the goods from the delivery service used (if required). For delivery & returns policy please click here. You will become the owner of the goods you have ordered when they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.

LIABILITY

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by email to [email protected] of the problem within 7 working days of the delivery of the goods in question. In the event that Astrid & Miyu delivers a greater quantity of goods than ordered, it is the responsibility of a customer to notify the company of such error.

If you do not receive goods ordered by you within reasonable time of the specified delivery date on which you ordered them, we shall have no liability to you unless you notify us by email or telephone at our contact address of the problem within 14 days of the date on which you ordered the goods. If you notify us of a problem under this condition, our only obligation will be, at your option either:

--to make good any shortage or non-delivery; or

--to refund to you the amount paid by you for the goods in question in whatever way we choose.

Same as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause above.

We cannot be held responsible for any delays once the goods have left us and are in possession of the courier or Royal Mail.

No responsibility is assumed for any computer, telephone, cable, network, satellite, electronic or Internet hardware or software malfunctions, failures, connections, availability or garbled or jumbled transmissions, or service provider / Internet / web site / use net accessibility or availability, traffic congestion, or unauthorized human intervention. Though the above causes are not exhaustive & changes to the same can or will be made at the sole discretion of Astrid & Miyu when required without giving notice or any form of communication to Loyalty scheme members as individuals or groups.

THIRD PARTY LINKS

We may include hyperlinks on this Site to other Websites or resources operated by parties other than Astrid & Miyu, including advertisers. Those links and resources provided by third parties are provided for your information only.  We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

NOTICES

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent by email to our contact address at [email protected] and all notices from us to you will be displayed on our Website.

INVALIDITY

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

GOVERNING LAW

Each and every transaction carried out is deemed to be completed within the United Kingdom and therefore shall be governed by and interpreted in accordance with English Law. The terms of this charter (and any dispute, controversy, proceedings or claims of whatever nature in relation to them) shall be governed and interpreted in accordance with English Law and the English Courts shall have exclusive jurisdiction in relation thereto.

ENTIRE AGREEMENT

The above Terms & Conditions constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Astrid & Miyu. Any waiver of any provision of the Terms & Conditions will be effective only if in writing and signed by a Director of Astrid & Miyu.

EVENTS BEYOND OUR CONTROL

We will not be in breach of this Agreement or otherwise liable for any delay in performance if to the extent that any delay or failure is due to circumstances beyond its reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

LOYALTY POINTS TERMS

Customers will be automatically entered into Astrid & Miyu Loyalty Programme once they create an Astrid & Miyu account and place their first order. Further, by accepting the loyalty points, each customer agrees to release and hold harmless Astrid & Miyu, its licensees, affiliates, subsidiaries, merchant partners, advertising and promotion agencies and their respective directors, officers, employees, representatives and agents from any and all liability for any injuries, loss or damage of any kind to person, including death, and property, arising in whole or in part, directly or indirectly, from acceptance, use or misuse of the loyalty discounts or participation in any Loyalty Programme related activity.

This Loyalty Programme is void where prohibited by law. Astrid & Miyu reserves the right, at its sole discretion, to disqualify any individual it finds, in its sole discretion, to be tampering with the entry process or the operation of the Loyalty Programme; to be in violation of the Conditions of Use of the web site, to be acting in violation of the sites Policies and Procedures; or to be acting in a non-sportsmanlike or disruptive manner, or with intent to annoy, abuse, threaten or harass any other person. Any use of robotic, automatic, macro, programmed or like entry methods will void all such entries by such methods. In the event of a dispute as to entries submitted by multiple users having the same e-mail account, the authorized subscriber of the e-mail account used to enter the Loyalty scheme at the actual time of entry will be deemed to be the user and must comply with these rules. Authorized account subscriber is deemed to be the natural person who is assigned an e-mail address by an Internet access provider, on line service provider or other organization, which is responsible for assigning e-mail, addresses or the domain associated with the submitted e-mail address. Astrid & Miyu will prosecute any fraudulent activities to the full extent of the law.

By participating in the programme, you are agreeing to Astrid & Miyu’s terms and acknowledge that you have read and accepted our privacy policy

LOYALTY POINTS ELIGIBILITY

Astrid & Miyu reserves the right at its sole discretion to modify, suspend or cancel the Loyalty Programme, without notice for any conduct that we, in our sole discretion, believe is in violation of acceptable usage of our Loyalty Programme. We also reserve the right to revoke reward points if we feel the participant has tried to abuse the Loyalty Programme in any way.

OUR RIGHTS

We reserve the right to change these Terms & Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Terms & Conditions have been changed. If you do not agree to any change to the Terms & Conditions then you must immediately stop using the Website.

We make no representations or warranties about the accuracy completeness or suitability for any purpose of the information and related graphics published on our Website. From time to time our site may contain technical inaccuracies or typographical errors.

PRIVACY POLICY

This privacy policy sets out how Astrid & Miyu ltd. uses and protects any information that you give Astrid & Miyu ltd. when you use this Website.

Astrid & Miyu ltd. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this Website, then you can be assured that it will only be used in accordance with this privacy statement.

INFORMATION THAT WE COLLECT AND HOW WE USE IT

When you register to use our Website we need to know your name, postal address and email address. We may also ask you to provide your date of birth and other relevant information relevant to customer surveys and/or offers. We require this information to understand your needs and provide you with a better service.

To process an order we also need your credit card number and expiry date, plus any security details that the credit card processor may require. This process takes place in a secure environment where your details cannot be accessed by anyone. We are currently using PayPal to process all transactions.

We may use aggregate information and statistics for the purposes of monitoring Website usage in order to help us develop the Website and our services. These statistics do not include information that can be used to identify any individual. From time to time we may provide some information to external agencies for research and analysis purposes. No personal information regarding your account is passed to these agencies.

Our site uses cookies to keep track of how often you visit the site, contents or your cart and wish list and previous purchases. This helps us analyse data about web page traffic and improve our Website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better Website, by enabling us to monitor which pages you find useful and which you do not. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

YOUR DETAILS

You warrant that the personal information which you are required to provide when you register with us is true, accurate, current and complete in all respects. If any of the information that you have provided to Astrid & Miyu ltd. changes, or if you wish to cancel your registration, please notify us of the relevant change or cancellation by emailing customercare&astridandmiyu.com. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use. All unathorized and faulty usage will be noted and accounts deleted.

YOUR CONSENT

By visiting Astrid & Miyu, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions governing the use of our Website. By submitting your information you can censor the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page and may place notices on other pages of the Website so that you may become aware of the information we collect and how we use it at all times.

SECURITY

We are committed to ensuring that your information is secure. We will not collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct them promptly.

CHANGES TO THE PRIVACY POLICY

We may revise this Privacy Policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this Privacy Policy may also be superseded by provisions or notices published elsewhere on our site.