EXCHANGES AND RETURNS
We want you to be completely satisfied with your purchase. However, if the goods do not meet your expectations you may return us the items within 28 days of receipt for a refund or exchange.
If you are returning an order that was purchased using a gift voucher, this part of the order will be refunded on to a gift voucher for you to use again.
All UK returns and exchanges are free of charge with the free returns label attached on your invoice. For international returns and exchanges, please email us at [email protected] for further instructions. On receipt of the returned items we will issue you a refund or exchange within 10 days in the same payment method.
Unfortuantely, we don't offer free returns for any international orders.
This does not affect your statutory rights.
NON QUALIFYING PRODUCTS
- Earrings are non-exchangeable/non-refundable for hygiene reasons, unless the items are faulty at delivery. This does not include ear cuffs, all ear cuffs are returnable (not ear crawlers).
- Any engraved items are also non-exchangable/non-refundable.
- We cannot offer exchange or return for items which have been worn; if there are any signs of wear, we would not be able to accept the return.
- Discounted items purchased during flash/sample sales/limited time promotions.
- Promotional materials are non-refundable. If you are returning a product that comes with a promotional item, you must return both the purchase and promotional item. Otherwise the value of the promotional item will be deducted when issuing your refund.
STORE/POP UP RETURNS POLICY
For returns of store/pop up orders, please keep your invoice for proof of purchase. Please make sure you have your invoice emailed to you at point of sale. We are unable to offer a return on items without proof of purchase.
With proof of purchase, we are able to offer you a refund/exchange via store and website.
If you would like more information regarding this, please email us at [email protected].
HOW TO EXCHANGE AN ITEM
In order to initiate any return or exchange please include all of the following information in your returning package: your name, order number, reason for returning the item(s), whether you would like a refund or exchange.
Make sure to secure all items (in original packaging) and fill out the returns form to ensure that your refund or exchange is dealt with as quickly as possible. We cannot offer exchange or return if we have insufficient information.
We cannot offer exchange or return for items which have been worn; if there are any signs of wear, we would not be able to accept the return.
Please send all returns/exchanges to: Astrid & Miyu, Unit 22 Europa Studios, Victoria Road, London, NW10 6ND.
RETURNS POLICY ON SALE ITEMS
Products on sale are non-refundable and non-exchangeable. We are only able to exchange your item in store credits in case the item was faulty at delivery within 30 days of receipt. Please email [email protected] for any queries.
Promotional materials are non-refundable. If you are returning a product that comes with a promotional item, you must return both the purchase and promotional item. Otherwise the value of the promotional item will be deducted when issuing your refund.
EXCHANGING A GIFT
For refund requests on a gift, please note that we can only refund the credit or debit card originally used for the purchase. Please return with the filled out returns form. If you haven’t received this, please contact [email protected] with your details and they can sort this out for you. We are however happy to offer you a gift card if you attach the gift receipt to the products you’re sending back to us.
To exchange the gift, please send us the item in original packaging, including the gift receipt. If the value of the new item exceeds the original gift value, you will be required to pay the difference. Should the value of the new item be lower than the original gift value, the difference will be credited to the credit or debit card originally used for the purchase.
Astrid & Miyu reward Points are for one-time use and non-refundable. If you return an order, the points you earned on that order will be deducted from your account when your return is processed. If you already spent the points earned on the returned order, the GBP value that corresponds to the used points will be deducted from your total refund.