FAQ

Before contacting our support team, we have put together a number of frequently asked questions for you to try and assist you with any queries you might have. If you need further support, please email us at customercare@astridandmiyu.com.

We currently have two stores in London - Boxpark, Shoreditch and St Christopher's place, London. For opening times and location click here to find out more.

Our jewellery is made of plated brass or sterling silver and all stones are cubic zirconia. We offer 3 platings: 18ct rose gold, 14ct gold and rhodium. Some pieces are also available in gunmetal plating. All earring posts are sterling silver. All our jewellery is nickel free.

We recommend storing your costume jewellery in original boxes and pouches or alternatively in a zip plastic bag. Avoid wearing your jewellery in the shower, pool, gym or spraying it with scents or cosmetics so that they are kept away from liquids. Click here for further advice.

All of our pieces are packed in small individual branded boxes. Gift-wrap is available with an additional charge; this option is available for each individual item at the check out. Our gift-wrap service includes your box being beautifully wrapped with designed paper and branded ribbon. There is an extra option to also add a branded gift bag to your order. If for any reason you are unable to see this option at the checkout or require any further assistance, please email us at customercare@astridandmiyu.com.

The majority of our rings available are adjustable and therefore should fit most people. Our stacking rings are available in 4 different sizes: UK L/US 6, UK M/US 6.5, UK N/US 7, and UK P/US 8.

For both Coupon codes and gift vouchers, these need to be entered at the checkout page (box labelled 'gift card or discount code'). Please note that you can't use multiple codes in one transaction. Your discount will then be applied at the final stage of the checkout.

Yes, when you have placed the goods into your shopping bag and started the checkout process, you can select Guest Checkout. This means we will only collect the minimum amount of details from you to process your order and you will not be required to create an account.

We aim to dispatch all regular orders within 48 business hours, if there is a delay, we will let you know.

Domestic UK orders should reach you within 5 business days and international orders should reach you within 15 business days. If your order hasn't arrived within this time frame, please contact us with all your details so we are able to locate your package.

For pre-order items, please allow up to 8 weeks for delivery.
Pre-Order items purchased on express delivery will be sent within 1-2 days of the item being back in stock. When ordering an item on pre-order, Items will be shipped together, unless requested otherwise. Please note, availability dates are an estimate and not always accurate.

We deliver Globally to all countries apart from Russian Federation due to certain regulations. International shipping charges apply.

All our deliveries are sent via Royal Mail, only Express delivery, Next Day delivery and International deliveries can be tracked. If you would like to track your order, you can do so by logging in to your customer account. Otherwise, please message us on our Live Chat or email us at customercare@astridandmiyu.com and we can provide the necessary information for you.

Once we have dispatched the goods, we will e-mail you. If you haven't received your order within specified time of delivery requested please e-mail customercare@astridandmiyu.com.

All orders will be shipped with our signature boxes or pouches wrapped in a delicate tissue paper. We also offer gift wrapping option.

Customers can make purchase either via PayPal, debit or credit card payments, Apple Pay or Alipay- all fast and secure online payment getaways, which accept all major debit and credit cards. For more details on payment methods click here.

Please contact us at Astrid & Miyu Head office; find the details on our Contact Us page.

All payments will be taken on completion of order, please allow 3-5 days for the payment to show in your bank account. This depends on your payment provider.

In order to initiate any return or exchange please email customercare@astridandmiyu.com with the following information: your name, order number, reason for returning the item(s), whether you would like a refund or exchange. All returns should be returned in their original packaging. More details find on our Returns Page. Please note that we do not except returns for earrings due to hygiene reasons (unless they are faulty).

Due to sanitary reasons we do not offer refunds or exchanges on earrings unless faulty.

For all enquiries please contact our customer services at customercare@astridandmiyu.com.

Yes you can. Sign up to our Rewards program. Every time you make a purchase you can earn points based on the price of the piece purchased and these points are added to your reward points balance. Use the points to receive discounts on your future purchases. Find out more about our Reward Points here.