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Delivery: Free UK Shipping Available (and enjoy free UK returns too)
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Delivery & Returns Information

We aim to dispatch all regular orders within 48 business hours, if there is a delay, we will let you know.
For pre-order items, please allow up to 8 weeks for delivery.

All purchases will be shipped with our signature boxes. Shipments for UK Standard Delivery is arranged via UK Royal Mail and UK Next Day Delivery is arranged via Evri. A shipment confirmation email will be sent to you after the order has been shipped.

All international orders are now shipped via different international couriers, ensuring a more reliable and faster delivery service.


Delivery Options

UK Delivery

Next day delivery orders need to be placed by 3pm. Any orders placed after 3pm on a Friday will be packed and shipped out on the next working day. All of our next day delivery shipments are arranged via Evri.

Please note during peak periods we are not able to guarantee Next day delivery.

Delivery Order By Delivery Time Price

Standard

12pm

3-5 Working Days

Free

Next Day

3pm

1 Working Day

Orders £75 or more - Free
Orders under £75 - £4.95

Ireland Delivery

Delivery Order By Delivery Time Price

Standard

12pm

7-10 Working Days

£5

Standard (Orders over £100)

12pm

7-10 Working Days

Free

Europe Delivery

If you're based in the EU please visit eu.astridandmiyu.com/.

Orders from our site eu.astridandmiyu.com/are sent via Landmark or DHL.

Please note due to certain regulations we cannot ship any jewellery products into Russian Federation and Switzerland. Please note there will be customs fees for all orders outside of the UK.

Delivery Order By Delivery Time Price

Standard

12pm

7-10 Working Days

£10

Standard (Orders over £100)

12pm

7-10 Working Days

Free

International Delivery

If you're based in the US please visit our site here: us.astridandmiyu.com. Due to certain regulations we cannot ship any jewellery products into Russian Federation.

For all international orders, please write the full address in English at the checkout. Please note there will be customs fees for all orders outside of the UK.

Delivery Order By Delivery Time Price

Standard

12pm

7-10 Working Days

£15

Standard (Orders over £120)

12pm

7-10 Working Days

Free

US Delivery

If you're based in the US or Canada please visit our .us site here: us.astridandmiyu.com

Orders to the US & Canada will be shipped via OCS/USPS. A shipment confirmation email will be sent to you after the order has been shipped. Please note, OCS/USPS require a signature and therefore cannot deliver to PO Boxes. There will be customs fees for all orders outside of the UK.

Delivery Order By Delivery Time Price

Standard

12pm

3-6 Working Days

£15

Standard (Orders over £120)

12pm

3-6 Working Days

Free


My Order

Missing or damaged

Please check your order as soon as you receive it. If your order is not as expected, please contact our Customer Care Team as soon as possible with your order confirmation number to hand.

Email: customercare@astridandmiyu.com

Tracking your order

All our UK deliveries are sent via Royal Mail, only express delivery and next day delivery can be tracked. If you would like to track your order please email us at customercare@astridandmiyu.com and we can provide the necessary information for you.

Pre-order items

When your order contains an item on pre-order, your whole will be shipped together. You are able to request for items not on pre-order to be shipped earlier, please contact customercare@astridandmiyu.com.
Please allow up to 8 weeks for delivery for pre-order items.
Pre-order items purchased on express delivery will be sent within 1-2 working days of the item being back in stock.
Please note, availability dates are an estimate and not always accurate.


Exchanges & Returns

Returns policy

We offer refunds & exchanges as long as they are within 28 days of the date of purchase, and are eligible for return. Please check below for more information.

For all refunds and exchanges, please use our Online Returns Portal.

Items that are not eligible for returns are the following:

  • Earrings & Huggies (We do accept returns on Ear Cuffs)
  • Engraved Products
  • Sample Sale Products
  • Individual Products in Sets - The products must be returned as a set to be elegible for a refund

Refunds and exchanges are usually processed within 10-14 working days of us receiving the items, although during busy periods this may vary. Refund will always be processed to the original payment method.

If you would like to return an item you originally bought from one of our A&M Stockists or Concessions, please return it directly to them within 28 days of purchase.

All returns must be the following to be eligible for a return:

  • Unworn
  • No signs of wear or damage
  • In its orginal condition and packaging

Please note we will not email you upon receipt of your return. As soon as we have received and taken care of your return, we will email you to confirm that your refund has been issued.

Exchanging a gift

To refund or exchange a gift, please use our online returns portal and select the ‘Gift Return’ option. Please note we can only process refunds through the method of payment the item was originally purchased

To exchange the gift, please send us the item in original packaging, including the gift receipt. If the value of the new item exceeds the original gift value, you will be required to pay the difference. Should the value of the new item be lower than the original gift value, the difference will be credited to the credit or debit card originally used for the purchase.


Custom & Duties

Will I be charged for customs if I am outside of the UK?

Orders to UK & Ireland are duties free. If you’re based in the EU please order from our eu.astridandmiyu.com site, your orders placed on there will be duties free. For International orders, some custom fees & duties will apply.

 

How will I be contacted to pay customs? 

You will be contacted by a third party company to pay your custom fees.

Klarna is a payment method which allows you to buy now and pay later and is available at checkout. Once you've placed your order using Klarna, you'll receive an email from them within 2 days with payment instructions, you will also receive your usual Astrid & Miyu confirmation email. You'll then have 30 days to complete the payment online.