Terms & Conditions
The term ‘Astrid & Miyu’, ‘ Astrid and Miyu’, ‘astridandmiyu.com’, ‘us’ or ‘we’ refers to the Astrid & Miyu ltd. Our company registration number is 07787278 and our registered office address is Unit 203, Edinburgh House, 170 Kennington Lane, Lambeth, SE11 5DP, London. Our registered VAT number is 167335396. The term ‘you’ or ‘customer’ refers to the user or viewer of our Website or the person buying or requesting services and / or products from Astrid & Miyu ltd.
Welcome to our Website. If you continue to browse and use this Website, you are agreeing to comply with and be bound by the following terms and conditions of use, which govern Astrid & Miyu’s relationship with you in relation to this Website. If you disagree with any part of these terms and conditions, please do not use our Website. The following terms and conditions will apply between you and Astrid & Miyu, when you buy an item from astridandmiyu.com or one of our physical stores or trunk show.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
- Pay Later.
- Slice it.
Further information and Klarnas user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
The content made available to you on or through this Website remains the property of Astrid & Miyu ltd. or its licensors and is protected by copyright laws and treaties around the world. All such rights are reserved.
You may store, print and display the content supplied solely for your own personal use. You may not copy, publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise without prior consent from us.
Terms of Sale
By placing an order you are offering to purchase a product and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. We aim to dispatch all items within 48 business hours (provided they are in stock). Our acceptance of your order will take place on the dispatch to you of the products ordered.
Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts and as a result are the only people entitled to transact through this site. Any other individuals who are unable to perform legally binding contracts are prohibited from ordering goods using this site. If you do not qualify please do not use this site.
Order: When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. Contract: When you place an order and make a full payment, you will receive an email acknowledging a receipt of your order. This is not an Order Acceptance from Astrid & Miyu. Our acceptance of your order will take place on the dispatch to you of the products ordered. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. Pricing: The prices payable for goods that you order are as set out in our Website and are inclusive of VAT. Delivery costs will be charged in addition. All of our prices are in the British Pound Sterling and you will be billed in British Pound Sterling. We try to make every effort to ensure that all items are described and priced accurately. In the event that a product is listed at an incorrect price due to a typographical error or a website error, we will not process your order and will instead alert you immediately to the actual price of the goods. You will then have the option to proceed at this updated price or cancel. We will only process any such order with your authority. Discount Codes: We may from time to time offer promotional discount codes (either directly or through third parties) which apply to all or certain purchases made through this website. Some items (such as reduced items or solid gold jewellery) may be excluded from these discounts. Codes also cannot be used in conjunction with any other offers or discounts. Delivery: We aim to dispatch all orders within 48 business hours (provided they are in stock). We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. All UK orders are delivered by Royal Mail. International order are shipped via our courier partner. Astrid & Miyu can accept no responsibility for packages that are signed for by someone other than the addressee. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is somebody to sign for and take delivery of the goods from the delivery service used (if required). For delivery & returns policy please click here. You will become the owner of the goods you have ordered when they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you may be responsible for the repeat delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract. If we do so we will refund the money you have paid in advance for the goods but we shall be entitled to deduct delivery, repeat delivery and storage costs incurred by us.
If your product develops a fault within 30 days of purchase, please return with proof of purchase and we’ll exchange or refund it. After 30 days, we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015.
Defective goods, delay and delivery of the wrong quantity. If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, please let us know as soon as possible by notice by email to firstname.lastname@example.org and within thirty days of the fault arising. In the event that Astrid & Miyu delivers a greater quantity of goods than ordered, it is the responsibility of a customer to notify the company of such error. [At your request, we will provide you with a refund or credit for the goods invoice value for faulty goods which we cannot reasonably repair or replace. If you request a refund for a faulty good we request that you return the item to us for examination. We are unable to cover the cost of returns of orders from outside of the UK.
If you do not receive goods ordered by you within a reasonable time of the specified delivery date on which you ordered them, we shall have no liability to you unless you notify us by email or telephone at our contact address of the problem within 14 days of the date on which you ordered the goods. If you notify us of a problem under this condition, our only obligation will be, at your option either: • to make good any shortage or non-delivery; or • to refund to you the amount paid by you for the goods in question in whatever way we choose.
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause above.
Our liability to you if you are a consumer
If we fail to comply with these Terms & Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care, and for defective products under the Consumer Protection Act 1987.
If you are a consumer we only supply the products to you for domestic and private use. If you use the products for any commercial, business or re-sale purpose our liability to you will be limited as set out in below under “Our liability to you if you are a business”.
Our liability to you if you are a business
Nothing in these terms shall limit or exclude our liability for: a) death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable); b) fraud or fraudulent misrepresentation; c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; d) defective products under the Consumer Protection Act 1987; or e) any matter in respect of which it would be unlawful for us to exclude or restrict liability. Except to the extent expressly stated in this section, all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded. Except to the extent expressly stated in this section: a) we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and b) our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for products under such contract.]
We cannot be held responsible for any delays once the goods have left us and are in possession of the courier or Royal Mail.No responsibility is assumed for any computer, telephone, cable, network, satellite, electronic or Internet hardware or software malfunctions, failures, connections, availability or garbled or jumbled transmissions, or service provider / Internet / web site / use net accessibility or availability, traffic congestion, or unauthorized human intervention. Though the above causes are not exhaustive & changes to the same can or will be made at the sole discretion of Astrid & Miyu when required without giving notice or any form of communication to Loyalty scheme members as individuals or groups.
Alternative Dispute Resolution if You Are a Consumer
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are a consumer and are not happy with how we have handled any complaint, you are entitled to submit your dispute for online resolution to the European Commission Online Dispute Resolution platform.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent by email to our contact address at email@example.com and all notices from us to you will be displayed on our Website.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Each and every transaction carried out is deemed to be completed within the United Kingdom and therefore shall be governed by and interpreted in accordance with English Law. The terms of this charter (and any dispute, controversy, proceedings or claims of whatever nature in relation to them) shall be governed and interpreted in accordance with English Law and the English Courts shall have exclusive jurisdiction in relation thereto.
If you are a business customer, the above Terms & Conditions constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Astrid & Miyu. Any waiver of any provision of the Terms & Conditions will be effective only if in writing and signed by a Director of Astrid & Miyu.
Events Beyond Our Control
We will not be in breach of this Agreement or otherwise liable for any delay in performance if to the extent that any delay or failure is due to circumstances beyond its reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
Loyalty Points Terms
Customers will be automatically entered into Astrid & Miyu Loyalty Programme once they create an Astrid & Miyu account and place their first order. Further, by accepting the loyalty points, each customer agrees to release and hold harmless Astrid & Miyu, its licensees, affiliates, subsidiaries, merchant partners, advertising and promotion agencies and their respective directors, officers, employees, representatives and agents from any and all liability for any injuries, loss or damage of any kind to person, including death, and property, arising in whole or in part, directly or indirectly, from acceptance, use or misuse of the loyalty discounts or participation in any Loyalty Programme related activity.
This Loyalty Programme is void where prohibited by law. Astrid & Miyu reserves the right, at its sole discretion, to disqualify any individual it finds, in its sole discretion, to be tampering with the entry process or the operation of the Loyalty Programme; to be in violation of the Conditions of Use of the website, to be acting in violation of the sites Policies and Procedures; or to be acting in a non-sportsmanlike or disruptive manner, or with intent to annoy, abuse, threaten or harass any other person. Any use of robotic, automatic, macro, programmed or like entry, methods will void all such entries by such methods. In the event of a dispute as to entries submitted by multiple users having the same e-mail account, the authorized subscriber of the e-mail account used to enter the Loyalty scheme at the actual time of entry will be deemed to be the user and must comply with these rules. Authorized account subscriber is deemed to be the natural person who is assigned an e-mail address by an Internet access provider, online service provider or other organization, which is responsible for assigning e-mail, addresses or the domain associated with the submitted e-mail address. Astrid & Miyu will prosecute any fraudulent activities to the full extent of the law.
Loyalty Points Eligibility Astrid & Miyu reserves the right at its sole discretion to modify, suspend or cancel the Loyalty Programme, without notice for any conduct that we, in our sole discretion, believe is in violation of acceptable usage of our Loyalty Programme. We also reserve the right to revoke reward points if we feel the participant has tried to abuse the Loyalty Programme in any way.
Promotions & Discount Codes
From time to time, Astrid & Miyu will offer promotional codes at points of sale. Astrid & Miyu has the right to further reduce its products and are unable to refund the difference to customers.
Please note that the below terms apply:
- This offer can only be redeemed against any order placed on www.astridandmiyu.com.
- The discount code cannot be combined with any other discount codes.
- Some product restrictions may apply.
- This offer cannot be applied retrospectively to previous orders.
- This promotion is only available at www.astridandmiyu.com and is not valid in any Astrid & Miyu stockists.
- Astrid & Miyu reserves the right to (i) cancel this offer at any time (ii) refuse to allow any individual to participate in the offer (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers.)
- Refunds will take into account the discount.
- If you purchase something within a Gift With Purchase promotion and you wish to return it, you will also need to return the gift you received if it falls below the Gift With Purchase threshold.
- Offer does not include delivery charges or gift wrap.
- NPS survey offer is valid online until midnight on October 14th 2023 and cannot be combined with any other promotion. Code is not valid on solid gold, stacking sets, gift sets, Advent Calendars, services or gift cards. One use per customer. Any Loyalty points earned will appear in your account 14 days after purchase.
- These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.
Prize Fulfilment and Disqualification Prizes are as stated, they are not transferable and there are no alternative prizes or cash substitutes. Astrid & Miyu plus partners involved reserve the right to substitute a prize of equal or greater value in the event that the selected prize is unavailable for any reason whatsoever. We are unable to provide precise delivery estimates. Our shipping partner will keep you advised of the status of your package. If a winner forfeits their prize, Astrid & Miyu plus partners involved reserve the right to select at random an alternative winner if:
- within 48 hours of being notified by Promoter, a winner does not respond or does not provide their full name and relevant details (if applicable, details for the prize to be awarded or;
- if a prize is rejected or;
- if an entry is invalid or an entrant is disqualified or in breach of these Terms and Conditions.
Astrid & Miyu plus partners involved reserve the right to disqualify an entrant or winner that, in its absolute discretion, could bring the promoter into disrepute. Astrid & Miyu plus partners involved shall disqualify any entries that have failed to abide by and/or are in breach of these Terms and Conditions.
Promotional Activity relating to the prize draw In entering the prize draw, all entrants and winners agree to participate in any promotional activity relating to this which may include entry content, voice, image and name for publicity purposes (in any media, print or online, including any websites, social media sites or third-party retailer websites) and in advertising, marketing or promotional material (whether or not related to the prize draw) free of charge without additional compensation or prior notice. Astrid & Miyu plus partners involved may modify any entry content to fit in context with the relevant usage, whilst maintaining its original sentiment.
Personal Information All personal details and/or information given either in the entry process or otherwise must be truthful, accurate and in no way misleading. Astrid & Miyu plus partners involved reserve the right to disqualify entrants if they have supplied untruthful, inaccurate or misleading personal details and/or information.
Use of Entry Content Astrid & Miyu plus partners involved shall own all (if any) of the copyright and other intellectual property rights in the entries and any other materials (whether visual, oral or written) generated during the various stages of this promotion, in perpetuity and on a worldwide basis for use at the sole discretion of Astrid & Miyu plus partners involved including, without limitation, use in advertising, other media, press releases, editorial and promotional activity, point of sale material, websites belonging to Astrid & Miyu plus partners involved, third party websites (including Facebook, Instagram, Twitter, YouTube and Acast), newsletters and e-newsletters.
Accordingly entrants assign to Astrid & Miyu plus partners involved any copyright and other intellectual property rights which exist in their participation in this competition and irrevocably waive any moral rights that could vest in them (which shall include their name, location and age) under the Copyrights, Designs and Patents Act 1988 or otherwise, and undertake to do all things necessary immediately on the request of Astrid & Miyu plus partners involved to effect or confirm any assignment in this paragraph.
Limitation of Liability Neither Astrid & Miyu plus partners involved nor any agencies nor suppliers involved in this promotion may be liable to the winners, whether arising from tort including negligence, breach of contract or otherwise or for any damage, loss, liabilities, injury or disappointment incurred or suffered whatsoever as a result of or relating to participation in this prize draw or the prizes to the extent permissible by law. No compensation for loss of earnings will be paid by Astrid & Miyu plus partners involved for participation in any aspect of this prize draw.
General Terms The decision of Astrid & Miyu plus partners involved is final and no correspondence will be entered into.
Astrid & Miyu plus partners involved reserve the right in its absolute discretion to amend or waive any of these Terms and Conditions, or suspend or cancel the prize draw at any stage, in the event of circumstances that are unforeseen or beyond its reasonable control (including suspected or actual fraudulent or misleading practices or other breaches of these Terms and Conditions).
English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion.
We reserve the right to change these Terms & Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. We will provide you with notice of the changes by publishing the updated Terms & Conditions on our Website. Please check the Website regularly to determine whether the Terms & Conditions have been changed. We will also endeavour to email you to notify you of material changes to the Terms & Conditions. If you do not agree to any change to the Terms & Conditions then you must immediately stop using the Website.
We make no representations or warranties about the accuracy completeness or suitability for any purpose of the information and related graphics published on our Website. From time to time our site may contain technical inaccuracies or typographical errors.