Refund Policy

FAQs Delivery & Returns Product Care Size Guide Payment Klarna Refund Policy

Returns Policy

We’re extending our returns period for orders placed 1st November - 20th December, so they can return their jewels until 30th January. Please check below for more information. For all refunds and exchanges, please use our Online Returns Portal.

Items that are not eligible for returns are the following:
All earrings (We do accept returns on ear cuffs) Engraved products, Advent Calendars, Monogrammed products and Individual products in sets - The products must be returned as a set to be eligible for a refund. 

Refunds and exchanges are usually processed within 10-14 working days of receiving the items, although during busy periods this may vary.

Refunds will always be processed to the original payment method.
If you would like to return an item you originally bought from one of our A&M Stockists or Concessions, please return it directly to them by 30th January.

All eligible items must meet the following requirements to be eligible for a return: Unworn with no signs of wear or damage and in the original condition and packaging. Once a refund or exchange has been processed you will receive an email to confirm.

Please note, Gift Cards are non-refundable.

 

Warranties & Policies

 

Service Warranty/Policy
Welding 1 year

 

Our welded bracelets come with a 1 year warranty. If you have any issues with your bracelet within this time, please reach out to customer care team or your nearest store and our teams will be happy to help.

 

Service Warranty/Policy
Downsizing for piercings N/A

 

For healed piercings we offer a downsizing service. Smaller posts can be purchased in-store (£10 for titanium or £65 for solid gold) and our piercers will then fit them for you for free. Please book a jewellery change online. (please note some pieces cannot be downsized - always check this with the piercer at your initial appointment).

 

Service Warranty/Policy
Piercing 12 weeks

 

If you have any trouble with your piercing jewellery within the first 12 weeks of your piercing, please do reach out to customer care team or your nearest store and our teams will be happy to help.

 

Platings Warranty/Policy
Solid gold 1 year

 

Our solid gold collection (piercing jewellery included) comes with a 1 year warranty. Please note, this does not include product loss. If your jewellery becomes faulty within this time please reach out to customercare@astridandmiyu.com with your proof of purchase.

 

Platings Warranty/Policy
Sterling silver/brass/titanium 1 year

 

Our sterling silver, brass based items and titanium piercing jewellery come with a 1 year warranty. Please note, this does not include product loss. If your jewellery becomes faulty within this time please reach out to customercare@astridandmiyu.com with your proof of purchase.