Refund Policy

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Christmas Returns Policy

We’ve extended our returns policy for the festive period. In addition to our standard returns policy, all online and in-store purchases from the 20th November 2022 can be returned for a refund until 31st January 2023.

Returns Policy

We offer refunds & exchanges within 28 days of the date of purchase, and are eligible for return. Please check below for more information.
For all refunds and exchanges, please use our Online Returns Portal.

Items that are not eligible for returns are the following:
All earrings (We do accept returns on ear cuffs) Engraved products, Individual products in sets - The products must be returned as a set to be eligible for a refund.
Refunds and exchanges are usually processed within 10-14 working days of receiving the items, although during busy periods this may vary.

Refunds will always be processed to the original payment method.
If you would like to return an item you originally bought from one of our A&M Stockists or Concessions, please return it directly to them within 28 days of purchase.

All eligible items must meet the following requirements to be eligible for a return:_x000B_Unworn with no signs of wear or damage and in the original condition and packaging.
Once a refund or exchange has been processed you will receive an email to confirm.

 

Warranties & Policies

 

Service Warranty/Policy
Welding 1 year

 

Our welded bracelets come with a 1 year warranty. If you have any issues with your bracelet within this time, please reach out to customer care team or your nearest store and our teams will be happy to help.

 

Service Warranty/Policy
Downsizing for piercings N/A

 

For healed piercings we offer a downsizing service. Smaller posts can be purchased instore for a lower cost and our piercers will also fit them for you for free. Please book a jewellery change online. (please note some pieces cannot be downsized - always check this with the piercer at your initial appointment).

 

Service Warranty/Policy
Piercing 12 weeks

 

If you have any trouble with your piercing jewellery within the first 12 weeks of your piercing, please do reach out to customer care team or your nearest store and our teams will be happy to help.

 

Platings Warranty/Policy
Solid gold 1 year

 

Our solid gold collection (piercing jewellery included) comes with a 1 year warranty. If your jewellery becomes faulty within this time please reach out to customercare@astridandmiyu.com with your proof of purchase.

 

Platings Warranty/Policy
Sterling silver/brass/titanium 8 months

 

Our sterling silver, brass based items and titanium piercing jewellery come with an 8 month warranty. If your jewellery becomes faulty within this time please reach out to customercare@astridandmiyu.com with your proof of purchase.