Before contacting our support team, we have put together a number of frequently asked questions for you to try and assist you with any queries you might have. If you need further support, please email us at [email protected]

Is there A&M shop I could visit?


What material are Astrid & Miyu jewellery made of?


How do I care for my A&M jewellery?


How do I know my ring size?


How do I use my gift vouchers and coupon codes?


Can I shop without creating an account?


How long will it take for my order to arrive?


Do you ship to my country?


Can I track my parcel?


What do I do if the goods I ordered haven't arrived?


How will my jewellery be packed?


How do I pay for my order?


What should I do if I have problems placing my order?


When would I be charged for my order?


What if I change my mind about the product?


Can I return earrings?


What if I have received wrong item or an item is missing?


How can I find about new collections and exciting offers?


Can I shop and save with Astrid & Miyu?