Don't miss out! Order in time for Christmas!

Check out our Christmas delivery dates so all your gifts arrive on time!

UK Orders: Order before Thursday the 20th of December   International Orders: Order before Sunday the 16th of December

For added festive cheer (and convenience), we've extended our returns policy over the Christmas holidays. Every order placed after 9th November can be returned up until 14th January.




DELIVERY

We aim to dispatch all regular orders within 48 business hours, if there is a delay, we would let you know. For pre-order items, please allow up to 8 weeks for delivery.

All purchases will be shipped with our signature boxes. Shipments are arranged via UK Royal Mail for all UK orders. A shipment confirmation email will be sent to you after the order has been shipped.

All international orders are now shipped via different international couriers, ensuring a faster delivery and more reliable.

*Due to certain regulations we cannot ship any jewellery products into Russian Federation.

** For outside the EU the customer is responsible for all customs charges. Please note not all European countries are part of the EU.

For all international orders, please write the full address in English at the checkout.



DELIVERY OPTIONS


CLICK & COLLECT


PLEASE NOTE


MISSING OR DAMAGED ITEMS


TRACKING YOUR ORDER




EXCHANGES AND RETURNS




Returns Policy

Our usual returns policy is 28 days of receipt.

If you are returning an order that was purchased using a gift voucher, this part of the order will be refunded on to a gift voucher for you to use again.

All UK returns and exchanges are free of charge with the free returns label attached on your invoice. For international returns and exchanges, please email us at [email protected] for further instructions. On receipt of the returned items we will issue you a refund or exchange within 10 days in the same payment method.

Unfortunately, we don't offer free returns for any International / European orders. The customer will need to send the item back at their own cost.

Please note that we do not refund earrings (unless faulty) due to hygiene reasons.

This does not affect your statutory rights.




NON QUALIFYING PRODUCTS (for returns)


RETURNING STORE/ONLINE ORDERS


STORE/POP UP RETURNS POLICY


HOW TO EXCHANGE AN ITEM


RETURNS POLICY ON SALE ITEMS


EXCHANGING A GIFT


REWARD POINTS